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Friends and Family of Soto,
Safety for our staff and customers is our number one priority amidst Covid-19. We’re closely following official regulations and guidelines in our offices, warehouse and stores.
We are able to accept returns at our Berlin location.
You can always send all returns directly to our warehouse in Poland:
SOTO STORE GMBH / SOTO
66320 TRZCIEL, POLAND
Our warehouse packs and ships out orders within 1- 3 days on weekdays. We aim to process returns and refunds within 14 days. Our customer service will do their best to respond to you within 24 hours. Please keep in mind that there might be delays.
We still ship worldwide, although some restrictions may apply. Please check with your local freight forwarder if they are active in your area as this may change - and know that not all delivery methods may be available. Our freight forwarders have also adjusted their policies on how they leave and hand over the order. Please respect this - it is to keep all of us safe.
We will make sure that for as long as we can, we will continue to serve your streetwear and fashion needs in the healthiest manner possible.
We hope that wherever you are, you are safe.