Returns & Delivery

Return instructions

Right to return

You may return merchandise you have received without indicating any reasons within a period of 14 days. The period commences upon receipt of this notification in writing (i.e. as a letter or e-mail), but not before the customer has received the merchandise (in case of a recurring delivery of merchandise of the same kind not before receipt of the first partial delivery), and equally not before we have fulfilled our obligation to provide information according to Article 246 § 2 in connection with § 1 section 1 and 2 of the Introductory Act of the German Civil Code (EGBGB) as well as our obligations according to §312e section 1 clause 1 German Civil Code (BGB) in connection with Article 246 § 3 EGBGB.

Only if the merchandise is not suitable for dispatch by parcel (i.e. bulky goods) you may declare the return by means of a return request in writing, i.e. by letter or e-mail. To observe the return period limitations a dispatch of the merchandise or the return request within that time frame is sufficient. In any case we will bear the costs and the risks of any return.

The return shipment or the return request must be addressed to

SOTO OHG, Torstr. 78, 10119 Berlin, Germany


Consequences of a return

In case of an effective return any payments received or, if applicable, any benefits achieved by use of the goods must be returned by both parties. In the event that the goods have deteriorated or for use (i.e. benefits from use) ,which cannot be reimbursed fully or partially or only in an impaired condition, you will have to pay an appropriate compensation.

You will only have to pay compensation for a deterioration of the goods or for any benefits achieved, if the use or the deterioration is the result of handling the merchandise in a way that exceeds the assessment of its attributes or functionality. “Assessment of attributes or functionality” is defined as testing and trying out the respective merchandise, as it is possible and common in a shop. Obligations with regard to the refund of payments must be met within 30 days. For you this period begins with the dispatch of the merchandise or the send date of the return request, for us with the receipt.

Please note that we can only accept returns from the country which the shipment was sent to. If the shipment was sent to Austria, for instance, we can only accept a return from Austria.
The costs of your order will be charged to your credit card or bank account. In case of a return, your relevant card or bank account will be credited. However, any losses that are caused by currency fluctuations will not be refunded.

If you have any queries considering your return rights, please contact our customer care management:

E-Mail: info@sotostore.com
Telefon: +49 30-20215252


Delivery and Shipment

1. Shipping worldwide is exclusively provided via FedEx. Sotostore.com bears the risk of transportation.

2. The merchandise will be ready for shipment one day after your order was placed at the latest. Upon dispatch, your parcel will arrive in one to four business days, depending on the shipping method and the destination, unless it was agreed otherwise.

3. Shipment to non-EU countries

3a) Product prices are shown inclusive of German sales tax (19% VAT).

3b) Please note that we bear the insurance costs of the merchandise as well as the costs for any accompanying documents. Product prices are shown exclusive of customs duties. Please note that turnover tax on imports, customs duties as well as handling costs will be invoiced separately by FedEx for each individual country. For details regarding taxes and duties in your country, please contact our customer care team at info@sotostore.com. Please note that you will have to bear any possible foreign bank charges.
Customs duties, sales tax on imports as well as FedEx handling costs will not be refunded in case of a return.

4. Shipping Costs

FedEx Priority Overnight
Destination Shipping costs Delivery time
Germany 5.00 EUR 1-2 Workdays
FedEx International Priority
Destination Shipping costs Delivery time
USA 35.00 EUR 1-4 Workdays
Russia 35.00 EUR 1-4 Workdays
Japan 40.00 EUR 1-4 Workdays
Australia 40.00 EUR 1-4 Workdays
Korea 40.00 EUR 1-4 Workdays
FedEx International Economy
Destination Shipping costs Delivery time
Benelux/Czech Republic 10.50 EUR 2-4 Workdays
Poland/Slovenia/Slovakia 18.00 EUR 2-4 Workdays
UK/FRA/SWE/Italy/Austria 19.00 EUR 2-4 Workdays
Hungaria/Bulgaria/Rumania/Croatia 20.00 EUR 2-4 Workdays
Spain/Portugal/Ireland 20.00 EUR 2-4 Workdays
Switzerland/Norway 20.00 EUR 2-4 Workdays
Canada 35.00 EUR 2-4 Workdays
China/HongKong/Taiwan/ Singapore 40.00 EUR 2-4 Workdays
All other international shipments 40.00 EUR 3-5 Workdays