Germany

Managing Directors
David Fischer, Philip Gaedicke, Ben-Michael Omer
 
Phone +49-89-25762070
Email: info@sotostore.com
 
Consequences of Return
 
In case of a valid return, the mutually received benefits are to be returned and eventually drawn profits (e.g. profits drawn from the use of the merchandise) are to be returned. In case that the merchandise has deteriorated, a compensation regarding the value may be claimed. This does not apply in case where the deterioration of the merchandise exclusively results from its inspection as it would have been possible for you in a shop. You also can avoid the obligation to compensate the value by not using the merchandise as if you owned it and by refraining from acts that might affect its value.
 

• You will find all documents helpful in connection with the return of the merchandise - together with the delivery note - in your shipment.
• Returns can only be shipped from the country to which the goods were delivered; e.g. returns on goods delivered to Austria can only be initiated in Austria.

 
All costs will be charged to your card or bank account. In case of a return, the card or bank will be credited. Please note however that any loses incurred due to changes in the exchange rate will not be credited.
 
If you have questions concerning your right to return the merchandise, please contact our Customer Care Team:
E-Mail: info@sotostore.com
Phone: +49-30-25762070
 
3. Important notes
 

1. The merchandise offered under sotostore.com is presented on the Website in the format of digital photographs of existing merchandise. Minor divergences of the photographs from reality do not constitute a defect of the ordered merchandise.
2. Please note that merchandise presented on the sotostore.com Website may no longer be available at the time of the customer´s visit to the Website and that the respective prices may have changed. All prices shown are listed in EURO and exclude shipping costs.  
3. sotostore.com is entitled to perform partial deliveries.
4. Gift certificates are valid for one year onward from date of purchase and cannot be returned.

 
4. Conclusion of contract
 

1. The contract between you and sotostore.com is not entered into until we send the ordered merchandise to you. By sending the order form provided on our website to us you make a binding offer to enter into the contract. You finalize the order by entering all information during the order process and sending the order form to us by clicking on the "submit order" button.
2. sotostore.com is entitled to reject orders without indicating any reasons, in particular if there is well-founded suspicion that the merchandise purchased via the internet is to be sold to third parties commercially.

 
5. Saving of Contract

We save your order data. If you wish to receive a print-out of your order, you can print out an "order confirmation". This order confirmation will appear on your screen once you have completed the process by clicking on "submit order" and once your credit card data have been successfully checked. Furthermore, you receive the order confirmation with all given data by email which may be printed out as well.
 
6. Price and Payment
 

1. The price of any Products will be as set out on our site from time to time, except in cases of obvious error.
2. These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Policy.
3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Sale Confirmation.
4. Our site contains a large number of Products and it is always possible that, despite our efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Sale Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as incorrect.
6. Payment for all Products must be by credit or debit card. We will not charge your credit or debit card until we despatch your order.

7. Retention of Title
 
Until payment is made in full Soto OHG retains its title to the merchandise.
 
8. Questions regarding the order or complaints
 
Please direct questions regarding your order or complaints to our Customer Care Team:
E-Mail: info@sotostore.com
Phone: +49-30-25762070
 
9. Warranty
 
Statutory warranty provisions apply.
 
10. Data Protection
 

1. We take data protection seriously. All customer data are saved and processed by mytheresa.com exclusively in accordance with the relevant data protection laws. In particular, personal data are being collected, saved, and used exclusively for the purpose of processing the order or with your explicit consent. Addresses and order information will be stored in our data bases and used for internal marketing assessments. We do not store personal data any longer than absolutely required.
2. If you would prefer not to have your information used in this manner, please feel free to inform us regarding your decision by post, fax or an e-mail to info@sotostore.com and we will immediately see to it that your request is granted. This of course does not pertain to information necessary to process your order. After we have received word of your decision, your information will be used for the sole purpose of processing your order and not for marketing or advertising actions.
3. We do not forward personal data to third parties except with regard to subcontractors of mytheresa.com that require the transfer of data to process the order. In these cases, however, the scope of the data transfer is restricted to the required minimum.

 
11. Choice of Law, Validity
 

1. German law applies with the exception of the United Nations Convention on Contracts for the International Sale of Goods.
2. In case that one or more provisions are invalid, the validity of the remaining provisions remain unaffected.